Privacy Policy

Personal Information We Collect

We may collect the following categories of personal information:

Information you provide to us:

• Your name
• Your business name
• Email address and phone number
• Business location and service details
• Account login information
• Communication you send to us (e.g support emails & inquiries)

Information generated through use of the Services:

• Appointment and booking data
• Client contact details entered by client or by you
• Usage data and activity logs
• Device and browser information (via cookies or similar technologies)
• Any other information requested by us and/or provided by you or a third party.

Payment Information:

Payments are processed by our authorized MoR (Merchant of Record) and payment processor: LemonSqueezy, an official partner of Stripe.

We do not store or process your credit or debit card details directly.

Collection and Use

We do not sell personal data.

We collect personal information when you:

• register an account with us
• purchase a subscription from us
• contact us for support or inquiries
• interact with us on social media, or
• use our Site, Software, or Services

We use your personal information to:

• provide, operate, and maintain the Services
• communicate with you about service-related matters
• manage accounts and subscriptions
• improve and develop our Services
• provide customer support
• monitor usage and ensure security
• consider your employment application, and
• comply with legal and regulatory obligations.

Legal Basis

We process personal information on the following legal bases:

• Contractual necessity – to provide the Services you request
• Legitimate interests – to operate, secure, and improve the Services
• Legal obligations – to comply with applicable laws.

Data Controller and Processor Roles

Data Controller - Nia Booking acts as a data controller for personal information you provide about yourself and your business in order to deliver the Service.

Data Processor - You manage your own customers’ data, you are the data controller, and Nia Booking is a data processor for personal information relating to your customers.

You are responsible for ensuring that you have a lawful basis to collect and process your customers’ personal data and for complying with applicable data protection laws.

Data Disclosure

We may disclose personal information to:

• third party service providers (hosting, data storage, analytics, and email providers)
• payment processors and MoR (Merchant of Record) partners
• professional advisors (legal, accounting)
• our employees and contractors in strict relation to service delivery, and
• regulatory authorities and law enforcement, where required by law.

Where we directly disclose your personal information we do so in accordance with this Privacy Policy and in accordance with applicable data protection laws.

International Data Transfers

Your personal information may be processed or stored outside your country of residence, including outside Kenya. Where we transfer personal data internationally, we ensure appropriate safeguards are in place, such as:

• contractual protections
• reliance on adequacy decisions where applicable, or
• processing based on necessity for the performance of a contract.

By using the Services, you acknowledge and consent to such transfers where required by law.

Data Protection

We will take all reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorized access.

However, you acknowledge that the security of communications and transmissions sent by electronic means cannot be guaranteed.

We cannot accept responsibility for misuse, loss of, or unauthorized access to, your personal information where the security of information is not within our control.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes of delivering the Service to you, afterwards we may retain your data for legal, accounting, or reporting requirements.

You are responsible for exporting your data before account termination where applicable.

Your Rights in Controlling Your Information

Subject to applicable law, you have the right to:

• Request access: to the personal information we hold about you
• Request correction: of inaccurate or incomplete personal information
• Request erasure: to request that we delete your personal information
• Request restriction: of the processing of your personal information
• Request portability: to receive your personal information in a structured, commonly used format
• Objection: to the processing of your personal information
• Withdraw consent: to your data at any time; and,
• Unsubscribe: to opt-out of marketing communications.

To exercise any of these rights, please contact us at legal@niabooking.com.

Cookies Policy

We may use cookies on our Site and Software to:

• operate the Services
• analyze usage and monitor suspicious activity, and
• improve performance and user experience.

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain features of the Services.

Third Party Links to Other Websites

The Services may contain links to other third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible.

If you have any questions about this Privacy Policy or our data practices, contact us at legal@niabooking.com.

Last updated: February 16, 2026